Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

If image quality is your number-one criteria when choosing the best photo book service, go with Printique, which also has powerful design software. Read more below. Best value ...

Flexibility in design: ... You can add some 1990s clip art or masks within the editor, ... Customer service is responsive, too.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

A survey of almost 900 customer service reps revealed that while some employees outperformed others, it wasn’t because of their level of experience. Instead, what mattered was if their ...