AI-powered contact center software provider delivers the new standard for AI support agents to AWS customers ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow®, and ScreenMeet, the only ServiceNow native provider of AI and video-based remote support, today announced the ...

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The company's ServAssure NXT network monitoring solution has added new capabilities based on DvSum’s AI-based analytics ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world problems with precision and innovation ...

CommScope, a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum.

CommScope (NASDAQ: COMM), a global leader in network connectivity, announced a strategic alliance with DvSum to develop a new technology solution, ServAssure® NXT AI platform powered by DvSum. The new ...

With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and legality of their contact center infrastructure. In this context, Simple2Call, a ...

Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

Recent polling data shows the Democratic candidate Zohran Mamdani well ahead of the competition in the race for New York City ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.