In today’s consumer-focused healthcare landscape, mastering the early stages of patient engagement helps build trust, streamline care delivery and drive satisfaction — especially in settings like ASCs ...

Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

In a business environment marred by economic headwinds, exchange rate volatility, insecurity, and fluctuating regulatory policies, TotalEnergies Marketing Nigeria Plc has emerged as a shining example ...

Below are five top providers offering plans suitable for older adults in 2025, evaluated based on cost, features, network ...

Proactive monitoring: There are monitoring tools for the networking operations center (NOC) that can detect and resolve ...

Fast-food technology can solve the daily operational challenges that quick-service restaurants face. From labor shortages and ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform.

The dining experience in Bristol is evolving as restaurants adopt loyalty programs and digital menus to enhance customer engagement and satisfaction. These innovations are reshaping how diners ...

To build customer connections and enhance customer retention, customer engagement management emphasises tailored experiences ...

There are several reasons why a large section of businesses prefer outsourcing some elements of their operations.

Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, ...