As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

We recently published a list of Top 11 Trending AI News And Wall Street Ratings. In this article, we are going to take a look ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...