Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Battling Customer Service Chatbots Is Getting Worse With AI Please wait for the next available AI representative, your call is important to us.

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Chart Industries, Inc. (NYSE:GTLS) Q1 2025 Earnings Conference Call May 1, 2025 8:30 AM ETCompany ParticipantsJillian Evanko - Chief Executive OfficerJoseph ...

Chart Industries, Inc. (NYSE:GTLS) Q4 2024 Earnings Call Transcript February 28, 2025 Chart Industries, Inc. misses on earnings expectations. Reported EPS is $1.71 EPS, expectations were $3.2 ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints.

Most business phone systems and call center software offer tools to visualize and analyze call flow. Here’s how to improve it at every step of the journey, from greeting to resolution.

Microsoft Takes AI Push to Customer Service Call Centers The tech giant’s plan to put its Copilot AI software into call centers is intended to challenge Zoom and Salesforce.com.

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers.