Veolia Water customers are seeing double on their water bills, and they believe it’s all connected to the ongoing water ...

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Some IRS managers have decided to “voluntarily downgrade” to non-management roles, because the pay “does not justify the ...

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...

By integrating EXL’s data and AI capabilities into the Genesys orchestration engine, enterprises gain the ability to transform customer interaction into a strategic lever for improving experience and ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Discover how voice AI generators are powering better support and reducing friction in customer journeys. Learn from Twilio ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI ...

To meet Texans’ expectation for high-quality services, HHSC will: Process applications and respond to applicants accurately and within required time frames. Employ courteous and knowledgeable staff.