During challenging times, companies and employees have the chance to step up and deliver amazing customer service when people need it most. Here are 10 examples of amazing customer service ...

I am a Customer Experience Futurist, Author and Keynote Speaker. Customer service can make or break a brand. When it comes to customer service, we know that front-line employees are often the ...

Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

It also requires management empowering staff to use a wider range of individual initiatives to solving customer problems. For example, a service engineer for a computer products retailer might be ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

After-sales support may be provided by a retailer, manufacturer, or a third-party customer service or training provider. Typically, examples of after-sales service include support regarding ...

I've been collecting high-profile and case study-worthy customer service examples in the media for 15 years now. For the last seven, I've used them as fodder for annual “Top 10 Best and Worst ...

As an example, a hotel provides dozens of customer service interactions such as the ease (or lack thereof) of making a reservation on their website to the conversations a customer may have with ...