Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Paint to Sample Plus service requires an average of nine months just to test and develop a color based on a customer’s ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

Texas Roadhouse thrives with revenue growth and customer loyalty, but high P/E and technical risks suggest caution. Read why ...

I started with ChatGPT’s “deep research” mode, asking it to compile a report on what new jobs for humans might be created by the rise of A.I. It asked a few follow-up questi ...

President Donald Trump and his businesses have rolled out numerous products during his political career, including watches, ...

West Virginians from across the state will take action in response to Appalachian Power and Wheeling Power’s proposed base ...

An article by Georges Al Feghali, Board Member, Executive Vice President, Consulting & Transformation at CXG In a ...

One fine night, working late, an Uber car comes by your garage. The driver gets out and hands you a freshly baked muffin with ...

What is now a technology-enabled transportation specialist, FlixBus is using the Snowflake platform to optimize routes and ...