Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer?

Tony Mercer, former Home Office senior civil servant explores how Digital and AI integration across the NHS and HMRC promises ...

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its ...

Paint to Sample Plus service requires an average of nine months just to test and develop a color based on a customer’s ...

Rather than replacing human representatives, the tool was created to support staff by providing clear, plain-language responses during customer interactions.

The good news is consumers and restaurant operators are not completely at odds. Consumers agree that automation has its place ...

President Donald Trump and his businesses have rolled out numerous products during his political career, including watches, ...

West Virginians from across the state will take action in response to Appalachian Power and Wheeling Power’s proposed base ...

An article by Georges Al Feghali, Board Member, Executive Vice President, Consulting & Transformation at CXG In a ...