Comedy also stimulates the mind—our brains enjoy solving puzzles, and jokes often present mini riddles to crack. For many, ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

Brand loyalty is measured through consumer retention and customer satisfaction surveys. Brand-loyal customers believe a certain brand represents higher quality and better service than competitors.