A new training programme has been launched to help Cumbrian residents secure jobs in the tourism and hospitality sector.

Developed in partnership with Brandecation, the Segway Powersports Academy offers a centralized hub for dealer staff to ...

The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has ...

As National Apprenticeship Week kicks off, Europa Road's first cohort of apprentices are preparing to celebrate the ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

Improving skills recognition, lifelong training opportunities and career guidance are key levers to counter these imbalances and should be the shared goals of policymakers, employers, and workers. The ...

© 2024 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and ...

More workers are signing up for online courses teaching AI skills. © 2024 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of ...

Although of course you can’t build a thriving, freelance business or career without your core technical skills and creative knowledge, the same is true for skills such as social selling ...

Well-honed soft skills are an essential part of delivering great customer service. The best customer service agents ... etc.). This demands strict training, discipline, professionalism, and access to ...

What kind of training works best for improving customer service performance? A personalized approach to boost both hard and soft skills is the most effective one. Monitor your agents’ performance and ...

Fast customer service is often the difference between maintaining ... issue resolution Providing question-and-answer sessions Investing in customer service skills training, such as implementing a ...