Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers as individuals.

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

It turns out that giving customers endless supplies of shrimp wasn’t a totally sound business plan. And combined ... should look to build a customer experience strategy that offers transparent ...

Empathetic customer engagement ... a content marketing plan is the key that will unlock a strong content strategy. A plan is ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

and AI-powered customer experience management (CXM) platform Lucidya have announced a strategic partnership during a signing ceremony at LEAP. Through this collaboration, Lucidya’s social ...