Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

Boden is using First Insight’s predictive analytics and proprietary “Value Score” feature across womenswear, swimwear, ...

It turns out that giving customers endless supplies of shrimp wasn’t a totally sound business plan. And combined ... should look to build a customer experience strategy that offers transparent ...

From maintaining a clear business plan to developing a loyal customer base, follow these tips for a thriving business ...

and AI-powered customer experience management (CXM) platform Lucidya have announced a strategic partnership during a signing ceremony at LEAP. Through this collaboration, Lucidya’s social ...