Recently Grok 4, the LLM developed by X.AI Corp. and deployed on X, made headlines for all the wrong reasons. During the ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

As AI becomes the engine of customer-facing operations, the report outlines how companies can move beyond fragmented pilots and embed AI into their target operating models (TOM) by 2028.

10 transformation priorities for sales and marketing leaders, from driving conversational commerce with GenAI to mitigating AI risks By 2028, over 90% of customer queries will be resolved by ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Korl's platform works across multiple systems, using multi-agent and multimodal AI to create highly-customized customer messaging.

With 8x8 Engage™, customer-facing employees outside the contact center can now deliver seamless, personalized interactions across the customer’s preferred channel while maintaining the ...

8x8 Engage™ Enables All Customer-facing Teams to Deliver Superior CX on Digital Channels Empowers Employees Across the Organization to Engage Customers on Their Preferred Channels and Drive ...

Sales automation technology has transformed how organizations connect with their customers, enabling levels of personalization and efficiency in sales operations never before possible. As these ...

Broadcast technology should be developed in lock step with customer needs. And that’s only possible when the technology provider develops close relationships with their customers, which in turn leads ...