Customers are happier with human-led ordering at the counter or the drive-thru than they are with using kiosks, according to ...

The AI agent can function on smartphones, SMS, kiosks, mobile apps, and web chats, helping customers tackle a wide range of customer service activities across multiple industries.

2 men charged after company allegedly received US$45 million without a payment service licence The company's director and another man said to be in an influential position were each handed a ...

Con Edison asks entire NYC customer base to conserve energy as heat wave worsens The company said it is also reducing voltage in certain neighborhoods to maintain reliability.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Extra-secure options meet some of the fastest speeds in the industry.

“The conclave, on the other hand, was very easy,” Riccardi said, underlying how quickly the geographically diverse College Cardinals agreed to elect Prevost in just four ballots over two days.

BMW Motorrad dealers top-ranked in the 2025 Pied Piper STE® Powersports Industry Study by providing quick and easy service appointments over the phone ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.