A Memorandum of Agreement was signed yesterday between private and public organizations in order to provide more opportunities for less fortunate to find jobs in the booming call center industry.

Discover the top five call center training software options. Compare features and find the best fit for your needs with our guide.

Performance 360 has started to offer free call center training to unemployed and housewives, in a bid to provide employment opportunities in the middle of the pandemic.

Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

Goodwill's Career Solutions program works with more than 600 Midstate employers and helped 11,000 people last year with training and job searches.

The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center managers in trades businesses, and will aim to enhance their skills and ...

A survey published this week found emergency call centers are struggling with staff burnout, a lack of training and outdated technology.

The training does not only include voice or call center training, but also important segments of non-voice BPO such as legal, health, care information management, publishing, animation, game ...

It wasn't until about five years ago that e-learning systems started seeing rapid adoption in the call center industry. Today, most enterprises are using e-learning in their contact centers, and many ...

Call Center Training Game: “Are You Alive?” Objective: Call center representatives practice using transitions to avoid long, awkward periods of silence when talking to customers on the phone.