Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The best car warranty companies in Michigan are Endurance, Omega and Zurich. Compare coverage, local reviews, costs and more.

The best car warranty companies in Illinois are Endurance Auto Warranty, Omega Auto Care and Zurich. Compare coverage, local reviews, costs and more.

Some car insurance customers have received discounts of more than £200 on their renewal quotes after haggling, Which? has ...

Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

The best companies don’t need to declare a special year of customer focus, because they’ve already designed their business to ...

In February 2025, the MarketWatch Guides team surveyed 1,000 U.S. home insurance policyholders to learn about their experiences requesting quotes and filing claims with the top home insurers on the ...

Within every successful venture lies an understanding of corporate dynamics, where decisions are made and risks are weighed. Business quotes, drawn from the firsthand experiences of visionary thinkers ...

CSG's 2025 State of the Customer Experience Report finds CX programs under pressure to prove ROI.

Customer experience, on the other hand, goes beyond the scope of customer service and includes brand interactions at any stage of a customer’s journey, starting from the first time you hear about a ...

As artificial intelligence transforms customer service and workplace tools, many companies still struggle to capture that elusive human connection. Chewy CEO Sumit Singh explains that a “moat ...

Research from a leading global business school’s publishing arm finds that even though 94% of business leaders think good customer experience is important for business success, just 38% believe ...