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We put our favorite earbuds to the test to find the best options for calls, evaluating background noise reduction, ANC, and ...

This man was doing cold calls for work, and his boss told him to increase his phone time without giving him more detailed ...

By Tim Reid WASHINGTON (Reuters) -All probationary staff at the Office of Personnel Management were fired on Thursday in a ...

Job cuts cascaded through the federal government on Thursday after its human resources division advised agencies to terminate ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

The post described the roads division as being in crisis under the leadership of Road Operations Manager Mike Lowman and Supervisor Nick Bemis. Marlowe said the division has critical vacancies and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

A twin that tried to take the blame for her sister after a crash with an Amish buggy killed two children, and injured two ...

Employees said they were frustrated by inefficiencies, but also that they had no power to change them — speaking to the ...

In an initial phone call with Trump during the presidential campaign, Zelenskyy said, the two agreed that if Trump won, they ...

In a video shared on his social media platforms, Yassin expressed his awe at the scale and significance of the event (Image: X) Renowned content creator Nuseir Yassin, popularly known as Nas Daily ...