The IT infrastructure library (ITIL), which was originally developed in the 1980s (with updates to the framework in 2001, 2007 and 2011) is commonly the de facto framework for implementing ITSM.

ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment ...

Valenta will be discussing ITIL, telemedicine and his healthcare organization's telehealth service management framework at HIMSS19 in a session titled, "Adapting ITIL for Effective Telehealth Service ...