The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

Silver, platinum, and palladium aren’t just substitutes for gold. The right way to build a precious metals portfolio.

According to CoinLedger CEO David Kemmerer, thousands of U.S. crypto investors have recently received warning letters from the Internal Revenue Service (IRS), marking a significant escalation in ...

Hyatt Hotels is the latest hotel giant to engage in massive staff reductions, with the company cutting 30% of its U.S. guest services and support personnel.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use—whether in customer service, operations, or internal ...

Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

Coinbase said a group of rogue contractors were bribed to pull customer data from internal systems, leading to a $20 million ransom demand.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

WASHINGTON — The Internal Revenue Service has agreed to share immigrants’ tax data with Immigration and Customs Enforcement for the purpose of identifying and deporting people in the U.S ...

A fake customer service agent from Keto Supplements called to threaten me and demand I pay her -- or else. Her scam didn't go as she planned.