Discover CMS Energy's Q2 2025 highlights: a 1-gigawatt data center deal, $5B+ growth plans, and reaffirmed guidance.

Marketing researchers at the University of Maryland's Robert H. Smith School of Business have produced an artificial ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Forthcoming in the Journal of Marketing Research, " AI for Customer Journeys: A Transformer Approach, " applies transformer-based models—originally developed for language processing—to analyze complex ...

The FCA has finalised the changes that were proposed in May this year to make it easier for customers to engage with mortgage providers and ...

The rise of social media was quickly followed by the advent of the "influencer"—an online content creator who builds ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Luxury consumers in the GCC are among the most sophisticated in the world. They travel frequently, shop across continents, and benchmark their experiences globally. A client browsing in Abu Dhabi ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...