Marketing researchers at the University of Maryland's Robert H. Smith School of Business have produced an artificial ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

The rise of social media was quickly followed by the advent of the "influencer"—an online content creator who builds ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Luxury consumers in the GCC are among the most sophisticated in the world. They travel frequently, shop across continents, and benchmark their experiences globally. A client browsing in Abu Dhabi ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

While Kelly Clarkson revealed she is returning to The Voice as a coach alongside Adam Levine and John Legend, she also ...

Customers in possession of the item are advised to immediately stop using it.

Atlantic County As electric bills across N.J. increase, this utility is giving some customers $300 Published: Jul. 18, 2025, 1:45 p.m.

Most examples of the Gen Z Stare online describe interactions between customers and consumers or relationships between entry level employees and their boss.