Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

A call centre insider is unveiling five methods for getting ahead in the queue so you can reach a real human faster.

Getting stuck in an automated call system is one of the most annoying parts of customer service nowadays - but one industry ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

Nineteen years ago, on July 11, seven pressure cooker bombs exploded inside the coaches of Mumbai’s suburban trains within 11 minutes, killing 188 people and injuring another 700. Now, the Bombay High ...

This week, colleagues from Institute of Development Studies (IDS) had the privilege of participating in the Global Climate ...

Responding to the sharp increase in new diagnoses, the Government of Fiji declared an HIV outbreak in January 2025. The HIV Outbreak Response Plan and the previously announced Counter Narcotics and ...

A 'noisy' protest rally has been organised in Birmingham city centre as more stories emerge of hunger in besieged Gaza ...

Fianna Fáil Councillor Mikey Sheehy has said he is not advocating a ban on busking in Tralee town centre but is calling for consultation with key stakeholders to establish a long term plan.

Delhi police target Bengali-speaking labourers, detaining and harassing them on suspicion of being illegal Bangladeshi ...

Mr Lochhead said: “I had a helpful and insightful meeting with sportscotland’s Chief Executive to discuss Moray Leisure ...