Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

A call centre insider is unveiling five methods for getting ahead in the queue so you can reach a real human faster.

Getting stuck in an automated call system is one of the most annoying parts of customer service nowadays - but one industry ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

The National Cyber Crime Investigation Agency (NCCIA) conducted a successful raid last night on an illegal call centre in ...

Nineteen years ago, on July 11, seven pressure cooker bombs exploded inside the coaches of Mumbai’s suburban trains within 11 minutes, killing 188 people and injuring another 700. Now, the Bombay High ...

This week, colleagues from Institute of Development Studies (IDS) had the privilege of participating in the Global Climate ...

The International Union of Pure and Applied Chemistry (Iupac) has launched a set of guiding principles of responsible ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

The video, shared by creator and user @rakeshbforkd, features a short interview with the man as he casually reveals the reason he quit. It’s something anyone who has worked in the industry will ...

Adam Beman and his father Michael were just weeks away from opening their private addiction recovery centre at 277 Darlings ...