Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Delhi police target Bengali-speaking labourers, detaining and harassing them on suspicion of being illegal Bangladeshi ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Being put on hold, joining the back of the call queue or getting stuck in loops with the customer service bot could be a ...