Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Delhi police target Bengali-speaking labourers, detaining and harassing them on suspicion of being illegal Bangladeshi ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Being put on hold, joining the back of the call queue or getting stuck in loops with the customer service bot could be a ...

A 'noisy' protest rally has been organised in Birmingham city centre as more stories emerge of hunger in besieged Gaza ...

Mr Lochhead said: “I had a helpful and insightful meeting with sportscotland’s Chief Executive to discuss Moray Leisure ...

This week, colleagues from Institute of Development Studies (IDS) had the privilege of participating in the Global Climate ...

Fianna Fáil Councillor Mikey Sheehy has said he is not advocating a ban on busking in Tralee town centre but is calling for consultation with key stakeholders to establish a long term plan.

The idea of work-life balance is something that has gained prominence relatively recently as a greater understanding of the ...

Results for Monday, July 14, first prize €200 Natasha Murray Conary second prize €100 Michelle Doran Avoca third prize €50 Fiona Keogh. Bar ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

Nineteen years ago, on July 11, seven pressure cooker bombs exploded inside the coaches of Mumbai’s suburban trains within 11 minutes, killing 188 people and injuring another 700. Now, the Bombay High ...