Quality of work and customer experience drive dealership service retention, according to DriveSure's 2023 report. Discover key insights to boost customer loyalty. The News Media of the Pre-Owned ...

Key Lessons From Amazon’s Customer Service Chatbot Q. Innovations in artificial intelligence are continuously refining the quality of customer interactions.

Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school ...

Auto Show Sales & Finance Earns 2022 DealerRater Used Car Dealer of the Year Award for Highest-Quality Customer Experience. ... collecting more than 1.1 million customer reviews last year.