How AI Is Transforming CX. Traditionally, organizations invested in manual processes to gather data about customer interactions, listening to and scoring a random small (less than 1%) sample of ...

Dubai, UAE: The Ministry of Finance (MoF) recorded outstanding results in customer satisfaction and service quality during ...

The Ministry of Finance (MoF) recorded outstanding results in customer satisfaction and service quality during the first half ...

Customer experience (CX) is a leading driver of brand loyalty and organizational performance. According to NTT’s State of CX 2023 report, 92% of CEOs believe improvements in CX directly impact ...

In addition, customer feedback is an integral part of quality control checks. In medtech, feedback is crucial. It is important that all medical devices and technologies work properly and ...

Customer service availability Monday through Friday from 8 a.m. to 5 p.m. doesn’t cut it anymore. Especially when a customer has an issue that they want to be resolved immediately.

The quality of customer support delivered by contact center agents has a direct impact on customer loyalty. 43% of consumers say they would switch brands after a single negative customer service ...

The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

Quality of work and customer experience drive dealership service retention, according to DriveSure's 2023 report. Discover key insights to boost customer loyalty. The News Media of the Pre-Owned ...

Now it’s official: The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022.