Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

While it seems like every industry will be affected in some way by agents, for the first time, the scale of a business is not ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

What it’s like to work in IT at Allwyn North America, ABN AMRO Clearing USA, NinjaTrader and Inspira Financial.

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

These unexpected changes are reshaping the future of work.

The Motley Fool. DATE Friday, July 18, 2025 at 9 a.m. ET CALL PARTICIPANTS Chairman and Chief Executive Officer — Bill BrownChief Financial Officer — Anurag MaheshwariSenior Vice President, Investor ...

What is AI’s role in shaping confident, forward-looking leadership? Vala Afshar and Henry King of Salesforce explore how ...

The most immediate value AI brings to marketing teams is its ability to synthesize information, analyze data, and surface actionable insights quickly and at scale. These capabilities address a set of ...

Industries like manufacturing and logistics are deploying AI in hopes of saving time and boosting retention among frontline employees.

Job titles vary, the principles shouldn’t: put AI ethics in the org chart, fund it and give it authority, so that good ...

Agentic AI and digital twins are reshaping enterprise architecture, enabling dynamic, autonomous governance through real-time ...