Numerous Salesforce cloud services are currently experiencing login problems, especially when using 2FA. Technicians have been informed.

According to Salesforce, Data Cloud can read and write directly to external lakehouses, then surface curated slices inside Salesforce apps where Agentforce can act on them.

Service Cloud Voice integration: RingCX now fully integrates with Salesforce Service Cloud Voice, allowing businesses to leverage RingCentral's robust voice capabilities within Salesforce's ...

"RingCX for Salesforce Service Cloud Voice is a welcome addition to AppExchange, as it accelerates business transformation for customers by seamlessly integrating RingCentral’s advanced voice ...

Salesforce introduces Agentic AI to optimize scheduling, reporting, and troubleshooting for field service teams, enhancing efficiency and addressing surging demand challenges.

Singapore Airlines and American cloud-based software company Salesforce have embarked on a strategic partnership aimed at enhancing the airline's customer service operations.

Worth $2.5 billion over seven years, the agreement would link Google Cloud's infrastructure with Salesforce's AI-powered Agentforce assistants, CRM software, and Data Cloud capabilities.

Salesforce is experiencing a global outage that is impacting a large swathe of users. The ongoing issue began at 05:55 UTC, and affects instances at its IT3, IT4, IA7, HN3, and HN4 data centers.

Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally important were other steps organizations can take to leverage artificial ...

Vonage Premier for Service Cloud Voice is currently available on the Salesforce AppExchange with Salesforce BYOC for CCaaS integrated capabilities now available for customers to pilot.

Klarna (KLAR) CEO Sebastian Siemiatkowski said that the company is shutting down its software as a service provider Salesforce (CRM) amid the use of AI.