But even spending 30 seconds planning some talking points makes conversations more fluid, with less awkward transitions, ...

As federal officials continue to ramp up efforts to arrest and detain undocumented immigrants across the U.S., local ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Inside Call Center Coach: AI workflows, custom apps, and coaching transform leadership expectations into daily execution - building a competitive advantage others can’t replicate. About Call Center ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

The Gresham Road site offers meals, hygiene kits, and housing resources as part of a weeklong effort to protect unhoused residents from extreme heat.