Yes, but it depends on the plan. For example, the Standard plan covers 01 Migration ID, while the Extended and Pro plans allow more. If you’re managing multiple stores or clients, Premium Support can ...

No, we don’t offer refunds for unused days after cancellation. However, if you cancel your Premium Support plan before the billing cycle ends, you’ll still have full access to support until the end of ...

Absolutely. You can subscribe at any point during your migration process and receive all Premium benefits for the remaining time.

If you reach your plan’s Migration ID limit and need support for additional migrations, you’ll need to upgrade to a higher-tier plan. Premium Support only applies to the number of Migration IDs ...

You can cancel your subscription directly from your LitExtension account. You’ll still have access to Premium Support until the end of your billing cycle. If you are on Team Plan, please contact our ...

Standard support includes basic email support during business hours. Meanwhile, Premium Support adds priority queuing, faster guaranteed response times, and more communication options like chat or ...

Yes, we can! If you’re using Shopify’s “Create a store to test and build” version (see image below), this environment supports up to 2,048 variants per product but still limits you to 3 options per ...

Shopify has a distinct system for organizing categories and subcategories. In Shopify, categories are referred to as collections, while subcategories are structured using product tags. There are two ...

Coupon can be applied at the final confirmation step of the full migration. You only need to select the corresponding option and enter the promo code. If you have any other questions, please reach out ...

Additional Migration Options Additional Options Introduction How does “Clear Data On Target Store Before Migration” work? How to download and install Customer Password Migration plugin? How to ...

Specific Platform Questions Shopify/Shopify Plus Introduction How can I get Shopify API Key? Will our customers’ accounts be retained when we migrate to Shopify? How to import Custom Fields/Attributes ...

Do you regularly meet “HTTP Error Code 500 Internal Server Error“? The common reason of internal server error is incorrect permissions for Connector folder.