TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience, is partnering with Decagon and Regal to transform customer support through intelligent ...

New integrations bring gong data and insights directly into Microsoft 365 Copilot and allow customers to create autonomous agents in Microsoft Copilot Studio ...

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers ...

Platform empowers organizations to provide curated and controlled data sets to an enterprise's AI and analytic ecosystem ...

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This collaboration aims to deliver advanced agentic AI solutions tailored specifically for Fortune 500 marketing teams ...

DataRobot, the provider of AI “that makes business sense,” is launching its federal AI application suite, a comprehensive set of agents and custom applications purpose-built for government agencies to ...

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession ...

The concept of unknown unknowns provides us with some cover for not anticipating changes that are impossible to predict.

The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.