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May 16, 2024 · Expedia debuts AI-powered virtual concierge Romie The online travel agency’s AI assistant helps with planning, shopping and booking a trip — and steps in when plans go awry.

Apr 2, 2021 · The virtual agent utilizes machine-learning technology to interact with agents in real time and has the ability to analyze a traveler's past actions to determine the best course of action to …

Jul 17, 2023 · Built on natural language processing and understanding, virtual agent helps travelers resolve their questions faster.

Virtual Agent OPENWORLD – VIRTUAL ASSISTANT – DATA PROCESSING AGREEMENT (INCLUDING THE SCCS) SCOPE: If and to the extent that Expedia (a) is processing personal data …

Nov 7, 2025 · In customer service, Expedia Group’s virtual agents now resolve more than half of inquiries, according to CFO Scott Schenkel.

Jun 14, 2024 · Romie by Expedia is an AI assistant designed to serve as a booking agent, concierge and personal assistant in one. Olivia Palamountain reports As the travel world continues to harness …

May 12, 2025 · Expedia Group (EG) has led the charge for over five years in transforming customer service in the travel industry with its pioneering AI-powered service agent, which seamlessly handles …

Mar 30, 2021 · Expedia Partner Solutions partners now have access to virtual agent technology from Expedia Group, helping them deliver better service and give travelers more ways to access much …

Mar 6, 2024 · Right now, AI-powered virtual assistants help travel agents with productivity, enhancing workflow and streamlining tasks. Since this feature was launched on Expedia TAAP in 2020, the …