Apr 1, 2018 · This paper presents a method for identifying the causal relationships between strategic objectives in a strategy map of a Balanced Scorecard. The Analytic Network Process (ANP) is used to estimate the direct influence between strategic objectives, and the Decision Making Trial and Evaluation Laboratory (DEMATEL) is used to obtain a matrix ...

Dec 7, 2015 · The purpose of this study is to construct influential network relation map (INRM) of consumer decision making in the e-marketplace. For this decision making trial and evaluation laboratory (DEMATEL) approach is used to investigate the interrelation among perspectives and criteria by the survey of experts.

Jul 18, 2023 · The influential network relation map (INRM) derived from these findings offers practical recommendations to enhance GPD project performance, catering to policymakers and researchers in both managerial and theoretical contexts.

Jul 1, 2022 · A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining DEMATEL and ANP

This method introduces an improved balanced scorecard system, analyzes evaluation indicators using triangular fuzzy functions and leverage management ideas, and emphasizes evaluation results...

May 1, 2019 · This study aims to analyze balanced scorecard-based SERVQUAL criteria in Turkish banking sector. For this purpose, firstly, four dimensions and eight criteria are selected according to the balanced scorecard perspectives.

The Balanced Scorecard (BSC) recently celebrated its 20-year anniversary (Hoque, 2012, 2014). Since the BSC was introduced by Robert Kaplan and David Norton (KN) in 1992 (Kaplan & Norton, 1992), it has received considerable attention …

Additionally, Duman, Taskaynatan [42] applied a gray-DANP model within a balanced scorecard framework to evaluate the environmental and social sustainability of the food industry. The detailed...

Kaplan and Norton stated that the interrelation between the four perspectives of a typical Balanced Scorecard could be represented by a strategy map. Strategy map is a blueprint any organization can follow to align processes, people, and …

create a fuzzy influence network relations map (FINRM) that is used to explain the elements of network influence related to sustainability (Lu et al., 2018, 2020).