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  1. Upgrading - FaxBetter Support

    Can free users purchase additional space?Can I change from paid to free and keep my number?Can I finance or defer my upgrade payment?Can I get a local number instead of a toll …

  2. I am not receiving my faxes, why? - FaxBetter Support

    Aug 21, 2025 · A “1” is required when dialing your fax number from a landline as opposed to a cell phone where a “1” is not required. Since most fax machines are connected to a landline, make …

  3. FaxBetter FAQ’s - FaxBetter Support

    Are you SOC 2 compliant?Can I choose my own number?Can I forward my existing fax number to my FaxBetter number?Change time zoneDo I have to download any files from you to use …

  4. What are your customer support hours and phone number?

    Sep 18, 2023 · Live FaxBetter support via phone or chat is available toll-free at 855-FaxBetter (855-329-2388) from 9:00am to 5:00pm Eastern Time Monday through Friday. We are closed …

  5. When people try to fax to my number, they get a busy signal.

    Mar 19, 2020 · We block all faxes from unlisted numbers to help prevent spam. If you are unsure if the number for the sending fax line is blocked, have them call your cell or home phone from …

  6. Articles containing tag Receiving - FaxBetter Support

    Jun 23, 2018 · How do I search by fax number? Just Log into your account, enter the fax number you want to search for in the search box and click "Search". Keep in mind, this search feature …

  7. What features do I get with FaxBetter Premium?

    May 29, 2023 · Dedicated toll-free fax number that does not expire if you do not receive a fax from a unique (different from the number from which you previously received a fax) every 7 days. In …

  8. Articles containing tag Send - FaxBetter Support

    Jun 23, 2018 · The number of pages you can send in one document is unlimited but we recommend that you split faxes longer than 25 pages into smaller faxes and then send them …

  9. Articles containing tag expired fax number - FaxBetter Support

    The free version of our service is intended to provide a solution to an occasional need to receive a fax. Even if you let your fax number expire (after not using it for 7 days), just log into your …

  10. Number Taken Before 7 Days - FaxBetter Support

    Mar 2, 2022 · When a prior user of this number did not receive a fax from a unique (different from the number from which you previously received a fax) every 7 days, it gets put into a pool of …